1. 1.       Introduction

1.1.              We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.

1.2.              By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.3.              We will always hold your information securely and to prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

  1. 2.       Credit

2.1.              This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. 3.       How we use your personal data

3.1.              In this Section 3 we have set out:

a)      the general categories of personal data that we may process;

b)      in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

c)       the purposes for which we may process personal data; and

d)      the legal bases of the processing.

3.2.              We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring, protecting and improving our website and services.

3.3.              We may process information contained in any enquiry you submit to us regarding products and/or services. ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and communications with customers

3.4.              We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Note that we do not process or store your personal credit card details. This is processed by a company called Securetrading. To see how they handle and process your data, please refer to their privacy policy at www.securetrading.com.

3.5.              We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.6.              In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.7.              Please do not supply any other person's personal data to us, unless we prompt you to do so.

  1. 4.       Providing your personal data to others

4.1.              We do not disclose or share your data with any other organisation or third party.

4.2.              In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. 5.       International transfers of your personal data

5.1.              We do not transfer your personal data outside of the EU.


  1. 6.       Retaining and deleting personal data

6.1.              This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2.              Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3.              We will retain your personal data in our order management system as follows:

a)      personal data collected as a result of an unsuccessful purchase is reviewed on a regular basis and deleted if older than 30 days.

b)      personal data collected as a result of a successful purchase is reviewed on a regular basis and deleted if older than 12 months.

6.4.              Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. 7.       Amendments

7.1.              We may update this policy from time to time by publishing a new version on our website.

7.2.              You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3.              We may notify you of changes to this policy by email or through the notifications system on our website.

  1. 8.       Your rights

8.1.              In this Section 8, we have summarised the rights that you have under the General Data Protection Regulations (GDPR). Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2.              Your principal rights under data protection law are:

a)      the right to be informed;

b)      the right of access;

c)       the right to rectification;

d)      the right to erasure;

e)      the right to restrict processing;

f)       the right to data portability;

g)      the right to object to processing;

h)      the right to object;

i)        rights related to automatic decision making and profiling.

8.3.              Right to be informed - You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

8.4.              Right of access - Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data at no cost.

8.5.              Right to rectification - You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.6.              Right to erasure - In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; or the personal data has been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.7.              Right to restrict processing - In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it, with your consent, for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest.

8.8.              Right to data portability - You have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.9.              Right to object - You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.10.          Rights related to automatic decision making and profiling – You have the right to object to automatic decision making or profiling based on your personal data that has a legal or similarly significant effect.

8.11.          You may exercise any of your rights in relation to your personal data by written notice to us. Contact details for the data protection officer can be found at the end of this document.

  1. 9.       About cookies

9.1.              We are committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our Cookies Policy.

9.2.              By using our website (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

9.3.              We reserve the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Your continued use of our website is taken as meaning that you agree to such changes.

  1. 10.   What are Cookies?

10.1.          Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.

10.2.          We use Google Analytics to analyse the use of the website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. The relevant cookie is _ga. This cookie contains no personal information that can be used to identify an individual.

10.3.          More information about Google's privacy policy is available at: https://www.google.com/policies/privacy

 

  1. 11.   What if I don't want to accept cookies?

11.1.          Blocking all cookies will have a negative impact upon the usability of many websites.

11.2.          If you block cookies, you will not be able to use all the features on this website.

  1. 12.   Managing cookies?

12.1.          You can allow cookies from specific websites by making them “trusted websites” in your Internet browser and for more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), go to All about cookies.

  1. 13.   Our details

13.1.          This website is owned and operated by bksb Limited.

13.2.          We are registered in England and Wales under registration number 03311079, and our registered office is at bksb Limited, I2 Centre, Hamilton Court, Hamilton Way, Mansfield, Notts, NG18 5FB.

13.3.          Our principal place of business is at bksb Limited, I2 Centre, Hamilton Court, Hamilton Way, Mansfield, Notts, NG18 5FB.

13.4.          You can contact us:

a)      by post, using the postal address given above;

b)      using our website contact form;

c)       by telephone, on the contact number published on our website; or

d)      by email, using the email address published on our website.

e)      If your reason to contact us is to obtain information under your right of access, please request a copy of our Subject Access Request Form

  1. 14.   Data protection officer

14.1.          Our data protection officer's contact details are:

a)      by mail: Data protection officer, bksb Limited, I2 Centre, Hamilton Court, Hamilton Way, Mansfield, Notts, NG18 5FB;

b)      by email: dpo@bksb.co.uk;

c)       by telephone, on the contact number published on our website.